When people look for local service companies, many turn to online reviews and ratings to help them decide which company to hire. This can be a great way to help you narrow down your options—especially if there are a lot of them in your area. This is certainly the case for companies offering pool service in Temecula. It can often feel like there are hundreds of companies and individuals doing pool cleaning, maintenance, and repairs in the area. If you want to work with a good pool service company that won’t overcharge you, reading reviews is a great place to start!
But even reading reviews doesn’t always clear things up. Here are some tips that can help you choose a company or individual for pool service in Temecula based on online reviews:
Don’t Just look at the Overall Rating or Number of Reviews
You might look at a company with a 5-star rating or one with hundreds of reviews and automatically assume that they are amazing. They very well may be, but you’ll want to look past these numbers. A 5-star rating could be based on only a few reviews, which were left by the company owner and a few of his or her friends. If a company has hundreds of positive reviews, they could be bought and paid for. The reviews could have been written by people overseas who have never actually used the company’s services, or they could have been written by bots. On the other hand, if a company has a lot of reviews, it could just mean that they are diligent about asking their customers to leave reviews for them.
Actually Read the Reviews for Temecula Pool Service Companies
To find out about the type of service you can actually expect to receive from a pool service company in Temecula, you’ll want to actually read the reviews that are left on sites like Google and Yelp. If the majority of the reviews are overly generic (“This company is the best in the business!”) or just sound odd, they could very well be fake.
You want to look for reviews that are specific, such as those that mention the name of a specific employee or describe exactly how the company went above and beyond for the customer. Here’s a great example of the type of review to look for:
“Blake came out and diagnosed a problem with our pool control panel. Other companies were saying we had to replace the whole unit, at great expense. Blake immediately recognized the issue as a bad relay and was able to rewire our components to existing extra relays in our system. He had it done in an hour and simply charged me a very reasonable amount for the labor. I am very thankful that he took the time to search for a fix, rather than defaulting to a whole panel replacement! We will definitely be calling these guys in the future for any pool equipment issues.”
The above review mentions an employee by name, and outlines exactly why the customer felt compelled to take the time to leave a review for this company. In case you’re wondering, the above review was for the Temecula pool service company Aqua System Pool & Spa Repair. The company has many more reviews just like this one from extremely satisfied customers.
Researching companies using online reviews can certainly be time consuming, but it can be well worth the trouble when you find a great company to pool service in Temecula!
